 |
 |
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
For further questions or comments, please use our contact form.
Several email accounts have spam filters. Some email providers, like verizon.net, filter Your email on their server before it even gets to your computer. If you have not updated your spam filter to allow our email, it could get blocked or deleted.
"I didn't get my email with the download link, so what do I do?"
You can login and click on your Orders History (its on the upper right side of the screen). Look up the order and it will show you the download link
"I am ordering from overseas and my credit card is being declined"
Unfortunately, some non-US countries have a high rate of credit card fraud. Our Billing Processor declines internet payment from those countries. However, you may still order using the alternatives HERE
"I am having trouble with a download using a dialup modem"
There is no guarantee that downloads will work over dialup. Our files are VERY LARGE, will take hours via dialup, and data errors, hangups, etc, are VERY likely. Audio files tend to be smaller and are less likely to fail, but they are still done at your risk.
"Can I get hard copy CDs or DVDs?"
For an extra $20, audios may be snail-mailed on CD. However, videos are only available via electronic download. For snail mail audios, use an alternate payment method, and state that you want a CD snail mailed.
Normally NO refunds, UNLESS a problem is clearly our fault as described below:
* Submit your refund request WITHIN 7 CALENDAR DAYS of your receipt or download of the recording.
* If the recording was sent damaged, we will first try to correct or re-send it, or one of similar value.
(Recordings that plays correctly on any 2 major Windows based media players are considered undamaged)
* You MUST NOT HAVE ATTEMPTED TO MODIFY the recording.
* Sound quality is usually excellent. Minor flaws are NOT considered damage, only significant or widespread flaws are.
* NO REFUND WILL BE ISSUED UNLESS ALL REFUND REQUIREMENTS ARE COMPLETELY MET.
Refunds are at our sole discretion. We will attempt prompt refunds but may take up to 30 days.
Attempted fraud, copyright or property right violations, etc, will be met with all available legal methods